At this time we do not have an online ordering system in place. You can place an order by calling us at 513-321-3399 during our business hours. 

At this time we only take reservations for our elaborate, 3-tiered Afternoon Tea. All other tables are first come, first served. 

We require masks at all times for staff members and recommend masks for non-vaccinated guests inside. We are limiting our bakery lobby to 6 guests at a time and ask that incoming guests wait outside until the lobby has fewer than 6 people before entering. We are continuing our sanitation standards of frequent cleaning, hand-washing, and sanitizing of high-touch surfaces. We also have hand sanitizer for staff and guests. In our Café, we’ve reduced capacity and spaced out tables to accommodate social distancing practices.

This holiday season, we will be open from 10am-4pm Monday through Saturday. We'll be open early the week of Christmas, from 8am-4pm December 20th through 23rd. We're open from 7:30am-1pm on Christmas Eve. We will be open from 10am-4pm on December 31^st. We will be closed every Sunday and the following dates:

Saturday, December 25

Saturday, January 1

January 2 through January 9 for our annual winter break

We will reopen with our January 2022 menu on Monday, January 10 at 10am.

Yes, at least 24 hours in advance. Our Afternoon Tea is an elaborate three-tiered display of finger sandwiches, scones, pastries, quiche slices, and fresh fruit, and as such it requires more preparation. We do not require reservations for our Tea Lunch, which is a smaller version of our Afternoon Tea available as an item on our daily lunch menu.

Absolutely! All our Café menu items are available to go, even our Afternoon Tea. Our Afternoon Tea to go still requires 24 hours’ notice, and there is an optional 3-tiered disposable gold stand you can purchase to display your treats at home.

You can place an order by calling  us at 513-321-3399 during our business hours or by stopping in to see us and placing the order in person. At this time we require payment in advance for all orders.

The bakery has an accessible spot in the bakery parking lot. There are stairs that lead up to the bakery. If you require assistance up the stairs, or would like to have someone bring your order out to you, call us at 513-321-3399 ext. 2 and we'll be happy to help.

There are stairs that lead from the bakery parking lot down to the cafe. The cafe is more accessible from the street entrance, where there is one step before the entrance threshold. There are two steps to reach the restroom. If you are making a reservation in the cafe for someone with accessibility needs, please be sure to specify when speaking with a team member to ensure we reserve the appropriate table and location for your party.

At this time we do not have an online ordering system in place. You can place an order by calling us at 513-321-3399 during our business hours. 

Yes, the Tearoom is available for event rental Monday through Friday 3pm-5pm and Saturday from 4pm-6pm. Please keep in mind that we are limiting capacity to comply with social distancing requirements. Call 513-321-3399 ext. 3 for details and reservations.

The earlier you can place your order, the better. We base our holiday production on our order numbers and the earlier we have our numbers, the better we can prepare for the holiday season. We request at least a week’s notice for most items. We require at least 24 notice for all orders.

We are open from 10am-4pm Monday through Saturday. We are closed Sundays (with the exception of private parties in the Café).

At this time we are not doing same-day orders. All our daily items are first-come, first-serve, but don't worry - we're making lots of extra cakes, cookies, and pastry trays for you to come in and grab!

You can place an order by calling  us at 513-321-3399 during our business hours or by stopping in to see us and placing the order in person. At this time we require payment in advance for all orders.

When you arrive at the BonBonerie, there might be a line outside. Don't worry! The lines move quickly. If all you want to do is pick up your order, stand in the line to the right of the entrance. A staff member will come out, take the name on your order, and bring your order out to you. If you want to purchase items in addition to your order, stand in the line on the left. This line leads into the bakery. You can pic-up your order at the bakery counter and purchase your additional items.

If there's no line outside and there are fewer than 6 people in the lobby, come on in! You can pick up your order at the bakery counter.

We are not offering curbside delivery at this time except for those with accessibility needs.

We require at least 24 hours notice for all bakery orders. We make plenty of extra cakes, cookies, cupcakes, and more for same-day walk-ins. We're happy to write on a cake for you while you're here!

You can add on items to your order by calling us at 513-321-3399 at least 24 hours in advance of your order date. If you need to purchase additional items while you are here, you can shop in the bakery lobby and pick up your order at the bakery counter.

There are so many variables to consider when ordering a custom design cake – flavor, design, size, tiers – that we recommend that you call the bakery as far ahead as you can. We always have our 6” and 9” monthly cake flavors in the bakery, but for your one-of-a-kind cakes, it’s best to call ahead at least seven full business days in advance. We have a limited amount of custom orders that we can take, so on some weekends we may be limited to less elaborate designs, or we may be at maximum capacity and cannot take any more.

For cutout cookies, our monthly designs are a phone call away and sold daily in the bakery, but if you choose from our gallery of other options – or find a design somewhere else you’d like us to use as inspiration – we need at least 3 whole business days’ notice (minimum order is 12 of each custom design).

For cupcakes, if you choose something different than our seasonal designs, we require at least 3 whole business days’ notice. We require at least a dozen ordered of any custom design.

All bakery orders must be picked up through the bakery. No orders can be picked up at the Café.

We offer this service complimentary to our guests looking to book their wedding cake with us. You can make your reservation for a tasting online here or by calling our wedding department at 513-321-3399 ext. 4.

We can do limited custom orders in December.

For custom cupcakes: Only available through Saturday, December 4^th. Orders for that day must be placed at least 2 days in advance. Cupcake production will resume December 28^th after 12pm. Orders for that day must be placed by December 20th.

For custom cutouts: We're booked for custom cutouts through Christmas. We're taking orders for December 30^th and December 31^st and will resume normal production when we reopen January 10 after our annual winter break.

For custom cake designs: Only available through Saturday, December 4^th. Orders for that day must be placed by November 21st at the latest. Custom cake production will resume December 29^th. Orders for that day must be placed by December 20th. For birthdays, non-holiday celebrations, or extra special holiday cakes, we have a small selection of cake designs available to choose from at this link here. Orders for these cakes must be placed by Saturday, December 11^th.

We are located at 2030 Madison Road. You can enter the Bakery through its main entrance in our parking lot off O’Bryon Street. O’Bryon Street is one-way off Madison. Our parking lot is on the left side with a large pink BonBonerie sign welcoming you. There is additional parking across the street in the Grandin lot that requires payment for parking. You can reach the Café from our parking lot as well by walking down through the Secret Garden and following signs indoors to the Café. You can also reach the Café though our entrance on Madison Road next to Hemptations.

We are not open on Sundays.

We have a selection of customer favorite items that have been on every menu for years. Other than that, our menu rotates monthly with seasonal pastries, cookies, and cakes. To see what we have this month, visit our Bakery Menu page at this link here.

Yes! We are open from 7:30am-1pm on Christmas Eve.

Because we’re a small bakery, unfortunately we can’t make everything we like all the time. If there is a menu item that you need that isn’t on our menu for the month, we may be able to accommodate a special order (depending on availability of ingredients) if you’re looking to purchase the entire batch.

Yes! We are open from 10am-4pm on New Year’s Eve. 

Because we have hundreds of recipes, we don’t have the capability of working out the specific nutritional information of every item. We are happy to let you know the ingredients of any item to accommodate any allergy questions or dietary restrictions.

At this time we do not have any vegan baked goods on our menu. If you’re looking for a great vegan bakery in Cincinnati, we recommend checking out Happy Chicks Bakery in Northside. We are always testing new recipes and adding new items, so feel free to check back!

Absolutely! We have several bars and cookies that are naturally gluten-free. For a full list of what items we have this month, visit our bakery menu page for the month or give us a call at 513-321-3399.

We work with peanuts and tree nuts throughout the bakery. We thoroughly clean each station before starting another recipe, but because we make so many items in the same space, we cannot guarantee against any cross-contamination. If you’re looking for a completely nut-free bakery in Cincinnati, we recommend Cherbourg Cypress Bakery near Findlay Market.

We deliver to local zip codes in Cincinnati and Northern Kentucky. The delivery fee can range from $15 to $50 depending on the zip code. We recommend planning your delivered items in advance as delivery slots fill up, especially during the holiday season. To schedule a delivery or find out delivery fees for your zip code, call us at 513-321-3399. We also deliver products twice a week to Kremer’s Market in Northern Kentucky, Jungle Jim’s in Eastgate, and Jungle Jim’s in Fairfield. You can place an order to be picked up at any of those locations with no delivery fee.

At this time we are not available on any food delivery apps.

We can ship almost all of our cookies and many of our bars. We ship exclusively via UPS. To place an order for shipping, call us at 513-321-3399 during our business hours. Because of varying weather conditions and changing delivery schedules, we cannot ship our tortes. You can still order our classic Opera Cream Torte and Carrot Cake in 6” sizes through Cincy Favorites at this link here.